Refund Policy

Last updated: 04 June 2026
Important: No refunds are applicable once an order has been placed and payment has been processed. Please review your order carefully before completing checkout.

1. No-Refund Policy

All sales on novre.in are final. We do not offer refunds on confirmed orders under any circumstances, including change of mind, incorrect selection by the customer, or delay in delivery.

2. Exception — Short / Incorrect Material Received

A refund or replacement is applicable only in the following situation:

  • You received fewer items than what was invoiced (short shipment)
  • You received a materially different product from what was ordered

In such cases, you must notify us within 48 hours of delivery by:

Claims raised after 48 hours of delivery will not be entertained.

3. Refund Process

Upon verification of a valid short/incorrect material claim, we will either:

  • Dispatch the missing or correct items at no additional cost, or
  • Issue a refund to the original payment method within 7–10 business days

The resolution method will be determined by us based on stock availability.

4. Items Not Eligible for Refund

  • Orders where delivery has been confirmed and 48 hours have passed
  • Products damaged due to incorrect installation or electrical misuse
  • Change of mind or finish preference after delivery

5. 15-Year Guarantee

Product defects after installation are covered under our 15-Year Guarantee (not a refund). See our Terms of Service for guarantee claim procedures.

6. Contact

Mr. Darshan Mehta — Grievance Officer
hello@novre.in | +91 95100 00130
Novre Design Pvt. Ltd.
C-903, Titanium Business Park, Prahlad Nagar Corporate Road, Ahmedabad, Gujarat, India – 380051