Delivery & Returns Policy

Last updated: 04 June 2026

1. Delivery Coverage

We deliver pan-India to all serviceable pin codes via our logistics partners. Delivery is free on all orders with no minimum order value.

2. Dispatch Timeline

Orders are dispatched within 24–48 hours of payment confirmation on business days (Monday to Saturday, excluding public holidays). You will receive a tracking number via email and WhatsApp once your order is dispatched.

3. Estimated Delivery Time

  • Ahmedabad and major Gujarat cities: 1–3 business days
  • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune): 3–5 business days
  • Rest of India: 5–8 business days

These are estimates and not guarantees. Delivery timelines may be affected by courier operations, remote locations, or extraordinary events.

4. Delivery Attempt

Our logistics partner will attempt delivery up to 3 times. If delivery is unsuccessful after 3 attempts due to customer unavailability or incorrect address, the order will be returned to us. Re-delivery charges will apply.

5. Returns Policy

Returns are accepted only if wrong material has been delivered — meaning the product you received is materially different from what you ordered.

We do not accept returns for:

  • Change of mind or finish preference
  • Products already installed
  • Minor colour variation due to screen calibration differences
  • Damage caused during or after installation

6. How to Raise a Return Request

If you have received wrong material, notify us within 48 hours of delivery:

Include your order number and clear photographs of the product received and the outer packaging. We will arrange a reverse pickup at no cost to you once the return is approved.

7. Return Resolution

Once the returned product is received and inspected by our team, we will dispatch the correct product within 48 hours or issue a full refund within 7–10 business days — whichever you prefer.

8. Damaged in Transit

If your package appears visibly damaged upon delivery, please photograph it before opening and notify us immediately. Do not install a product you suspect has been damaged in transit.

9. Contact

Mr. Darshan Mehta — Grievance Officer
hello@novre.in | +91 95100 00130
Novre Design Pvt. Ltd.
C-903, Titanium Business Park, Prahlad Nagar Corporate Road, Ahmedabad, Gujarat, India – 380051